Frequently Asked Question’s


  1. How do I book?
    You can contact us by telephoning either 01788 565118 or 07821590060,
    alternatively you can email or complete the booking form on this website
  2. How much notice do I need to give to hire a castle?
    You can book anytime however bookings get very busy during the school
    holidays, so please book as early as possible to avoid disappointment.
    Alternatively you can contact us on the day, as we may have availability.
  3. How much does it cost?
    Please contact us for competitive hire prices. We do not put prices on our
    website as we regularly have Special Offers and Package Deals for multiple
    hires and Special Midweek prices for 4-day hire periods.
  4. What do the prices include?
    All bouncy castle booking prices include delivery, set-up and collection.
  5. When are your bouncy castles available?
    Our castles are available 24 hours a day, 7 days a week all year round
    including Bank Holidays.
  6. How long do I get the equipment for?
    You will get the equipment for a whole day. We deliver between 8am and
    12pm and collect between 4pm and 9pm However, we aim to deliver and
    collect at a time most suitable to you. The earliest we can deliver is 8am and
    the latest we can pickup is dependent on the time of year. In the winter
    months we need to collect the castles before it get too dark but in the summer
    months our latest pickup for a castle is between 8pm and 9pm.
  7. Do you hire overnight?
    Yes, we will hire our equipment overnight (provided the location is secure)
    for a small extra charge of £15.00.
  8. Do I have to pay a deposit?
    No, a deposit is not required.
  9. How do I pay?
    The most preferable method of payment is cash on delivery. We do not accept
    credit card payments, and cheque payments need to be received in sufficient
    time for funds to clear before the booking date.
  10. What if I need to cancel?
    You can cancel at anytime, all we ask is that you give us as much notice as
    possible (preferably 24 hours notice). If no notice is given you may incur a
    cancellation fee (ie cancellation on the day for any reason other than bad
    weather conditions)
  11. What if it rains or is extremely windy?
    No charge is made for any cancellation due to bad weather. It is not desirable
    to hire castles in wet conditions or when it is extremely windy. Most of our
    castles have rain covers (if you require a rain cover please state this when
    booking the castle), which will be suitable for light rain showers or drizzle,
    but not heavy downpours of rain (the rain cover will sag in the middle and
    start to drip through). If you wish to cancel your booking due to bad weather
    conditions please give us as much notice as possible, preferably before 9am
    on the day.
  12. Can the bouncy castle be set up on a slope?
    It is not desirable to unless it is a very slight slope. If you are unsure we will
    always visit your garden to advise you prior to the booking.
  13. Does the castle need to be set up on grass only?
    It is most desirable to set up inflatables on grass but not always necessary.
    A castle can be set up on concrete, tarmac and in some cases gravel but this
    will have to be discussed beforehand and the proposed site visited to ensure
    this is possible, as we will need to provide thick groundsheets and sand bags.
  14. How long does it take to set up/inflate/deflate/pack up the inflatable?
    The bouncy castles take approx 10 minutes to set up and 20 minutes to pack
    up. However this is only an estimate, times may vary depending on which
    castle you hire and the ease of access to the proposed site.
  15. How much space is needed?
    You will need to allow adequate space around all sides of the castle, if you
    are in any doubt as to whether you have enough space please discuss this
    when booking as we can come to visit the proposed site prior to booking.
    You will also need to provide adequate access to the site, the castles are
    delivered on a sack barrow so 2ft-3ft width is required. If access is through
    your property please let us know when booking the castle. We cannot be held
    responsible for any damage incurred whilst wheeling the castle though your
    home.
  16. When I hire the castle is there anything I need to provide?
    We supply all you will need for the castle, all you will need to provide is a
    240 volts mains power supply. If you do not have a power supply for the
    castle you will need to hire a generator, which is an extra £25 (this includes
    the cost of fuel to run the generator). You will also need to ensure that the
    proposed site for the castle is free from debris/garden furniture/children’s
    toys and most importantly dog/cat mess.
  17. Is there an age limit for children using the castle?
    Yes, our ball pit has an age limit of 6 and all our junior castles are suitable for
    children up to and including the age of 14. For any child over this age you
    will need to hire an adult castle.
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